I thought I would give everyone a little instruction on how to check your order status online.
When you log in to the ordering system, you see a screen such as the one below.
Once you get to this screen, you will need to click "My Orders" at the top. See image below.
After clicking on "My Orders", you will see a list of your orders as well as a "status" column. Do not pay attention to this "status" column, as it really doesn't give you the detailed info you need. Click on the order number you are curious about. See below.
Once you click on the order number in question, you will come to a screen that is exacly like your printable receipt. This is the page that tells you what is going on.
We have mutliple "Status" Labels. I will list them below as well as the meanings.
New: The order has been placed and we haven't done anything with it yet.
Images Received: We have pulled your images from the server and are readying them.
Awaiting Images: We see you have placed an order, but we don't have images on the server for them.
Processing: We are working on your order.
Items Being Engraved: Your piece is being engraved.
Partial Shipped: We have shipped a portion of your order.
Shipped/Closed: We have processed your order and it has been shipped.
Our system is controlled by actual human beings. So status updates are input manually. We aren't perfect, and sometimes we are actually processing the order, but haven't had a chance to update the system to reflect it.
If your order says "New" for an extended length of time, chances are it's actually processing. If you have concerns, please call the studio at 918-246-0800
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